ORDER CANCELLATION
All orders can be canceled until they are shipped. If your order has been paid and you must change or cancel it, contact us within 24 hours. Once the packaging and shipping process has started, it can no longer be canceled.
EXCHANGES
We replace your rings if they are defective, damaged, or simply don’t fit you. If you need to exchange it for the same item, email us at support@jewelrytomens.com.
REFUNDS
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- you receive the wrong item
- you do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.